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South Plains Mall has fresh New Paint throughout, New Tile, New Family Restrooms and Much More.About The Mall >
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South Plains Mall has dominated the region’s shopping for more than 100 miles in any direction for more than 40 years and is excited to unveil a refreshed shopping experience.
Inquiring minds want to know! We are excited to share what is going on throughout the center, and answer some frequently asked questions:
What is included in the renovation?
What is the new program “text-concierge,” and how does it work?
Recently launched, the text-to-concierge program is designed to help shoppers find their favorite store, get gift ideas, learn about events, and much more. Text 806-305-0400 to try this new program.
When will construction start?
Construction began summer 2015.
When will the remodel be complete?
We expect the remodel will be complete in 2016.
I was driving by and noticed all the construction. Is the center still open?
Absolutely! The center will remain open throughout the entire construction period. As projects progress, be sure to look for way-finding signage and other communication pieces that will help navigate you around the center.
What can guests expect?
Along with a new, modern logo, guests can expect updates to all three entrances, as well as new lighting and flooring throughout the one-story shopping center. Both the interior and exterior will receive updates that will provide new amenities and an enhanced shopping experience. While we know construction can be an inconvenience, we ask our guests to pardon our dust as we work to enhance the shopping center. We encourage guests to like us on Facebook or visit www.southplainsmall.com to receive up to the minute updates on our progress.
How long will the construction fence be up in the parking lot?
We will be under construction through 2016
I heard the center was going through an interior renovation. When does it begin and end?
Yes, Macerich announced on March 11, 2015 a full interior makeover of South Plains beginning Summer 2015. Updates to the center are designed to enhance the guest experience at one of the region’s top retail properties.
The work will be completed at night and guests will start to see the transformation by day. Phase 1 of the project began during Summer 2015 at the East Main Entrance. The work is aniticpated to be complete in late 2016.
I need to rent a stroller for my visit, where are they located?
The strollers have been temporarily relocated during the construction process. Please check these locations for your stroller needs:
I heard mall entrances are closing. Is this true?
Yes, it is true. We will temporarily close some entrances in phases.
The North East entrance between Women's Dillard's and Boot Barn is closed for the duration of the renovation.
The East Entrance between Barnes & Noble and Men's Dillard's is closed during construction, enter the mall from the south through Barnes & Noble or Men's Dillard's.
What events and services can I expect from South Plains during this time?
Our Guest Services kiosk has closed. However, text concierege is available to assist with guest inquiries and requests. Gift cards are available on the fixture in the east main hall and can be activated in the South Plains Mall Management Office.
South Plains also has a fast, fun and effective text-based concierge service which allows shoppers to ask nearly any question about the shopping center. South Plains launched the latest customer experience innovation early in 2015. For questions and inquiries, shoppers can text (806) 305-0400.
As always, South Plains is dedicated to our community support and will continue with our longstanding signature events, even if they need to be altered or modified during construction.
Store Relocation Information: Please see our Retailer Announcements for all the latest news regarding temporary store relocation and new tenants!
We appreciate you taking time to learn more about the redevelopment at South Plains. Please note that some questions we are not able to answer just yet, so we invite you to visit us again soon for more details.
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Our Guest Services kiosk has closed. However, text concierge is available to assist with guest inquires and requests. Got questions? Text us at (806) 305-0400.
Auntie Anne's is NOW open in the concourse outside of A'Gaci and GNC.
Adventure Time Express Train relocated to the JCPenney Court next to Hippie Chick.
ProActiv vending is located in the JCPenney hall outside of New York & Co.
Shoe MGK has moved back to their location between Zales & Helzberg.
Dorothy Genes relocated next to Foot Locker.
Gone Nuts relocated between Forever 21 & Spencer’s.
Per Fashion relocated outside of American Eagle.
Prestige Cosmetics relocated outside of CandyWrapper.
Chao Relax relocated outside of PINK in Grand Court.
Vine Vera has relocated in the center hall between Express and Christopher & Banks.
Safari Park play area is temporarily closed during renovation construction in the north east wing of the center.
VP, Leasing, Property Leasing
VP, National Restaurant Leasing
Senior Manager, Leasing, Peripheral Land
Senior Manager, Property Leasing
Senior Manager, Leasing Development
(Carts, Kiosks and leases less than 12 mos.)
It is our mission at Macerich to distinguish ourselves from others through excellence in retail development to meet the ever changing needs of our customers as well as the retailers we serve. Our commitment to our customers is to develop a well-designed and maintained shopping/entertainment environment capable of maximizing traffic, sales and the customers’ enjoyment. Macerich will become your partner in raising the level of retailing through improving the atmosphere with improved design and more exciting Tenants. We are pleased to become partners with retailers striving for these same goals and are ready to meet your needs, facilitate communication and share our expertise with you to complete your store in time.
Senior Manager, Property Management
Mall Management Office
Phone: (806) 792-4654
Text Us: (806) 305-0400 *
* Our text-to-concierge program is designed to help shoppers find their favorite store, get gift ideas, learn about events, and much more.